Country, Leisure & Equestrian Wear Since 1978
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Returns Policy

28-day Returns Policy. In-store and online.

Returns - In-store

We offer a 28 exchange or credit note policy in-store with proof of purchase. At this time we are unable to offer cash refunds in-store. 

Returns - Online

At Country Ways we pride ourselves on the quality of our service, and the items you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions.

If your gift has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01224 585150 or email customersupport@countryways.com. We will then arrange the best course of action to take.

If for any other reason you want to return an item to us we offer a 28-day returns policy. Please return the item – unused, in its original packaging and with all labels attached – within 28 days of receipt. Use a signed for service via a reputable courier, such as Royal Mail for smaller items and APC for larger items (apc-overnight.com) with adequate insurance to cover the value of the item. We cannot be held accountable, and therefore cannot offer you a refund/exchange, if we do not receive the item.

Please note that the items listed below cannot be returned or exchanged unless faulty:

  • Embroidered Goods
  • Made to Measure Items
  • Items made to order in personalised colours
  • Special order items including Samshield helmets, Kingsley Footwear, Specialist Bits and Specialist Leatherwork

To facilitate a speedy refund, please complete our RETURNS FORM, which should be included with your parcel. You are liable for all postage costs and these will not be refunded as part of the return. Refunds may take up to 7 days to be processed.

Our returns address is:

CountryWays.com  
Returns Department
115 Holburn Street
Aberdeen
AB10 6BQ

Please note that we are unable to accept the return of CDs or DVDs if their security seal is broken.

If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.
Your statutory rights are not affected by the above terms and conditions.

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