Country, Leisure & Equestrian Wear Since 1978
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Returns Policy

Returns - For items bought in-store* and returned in-store

We offer refunds for items returned within 14 days from the date of purchase, provided you have proof of purchase (till receipt AND/OR card receipt if paid by card). The items must also be in perfect condition, have not been used/worn and have all of the original tags. The refund can only be issued in the same format as the original purchase e.g. if the item was purchased by card, the refund MUST be refunded to that card. If the refund cannot be made to the original card, then a credit note or exchange will be offered. For items returned out with the 14 day period, then a credit note or exchange can be offered.

Returns - For items bought online/over the phone* and returned to us via post

At Country Ways we pride ourselves on the quality of our service, and the items you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we can offer you a refund or an exchange. 

If your gift has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01224 585150 or email customersupport@countryways.com. We will then arrange the best course of action to take.

If for any other reason you want to return an item, please send the item back to us unused, in its original packaging and with all labels attached, within 28 days* of receipt.  Please use a signed for service via a reputable courier, such as Royal Mail for smaller items and APC for larger items (apc-overnight.com) with adequate insurance to cover the value of the item. We cannot be held accountable, and therefore cannot offer you a refund/exchange, if we do not receive the item.

To facilitate a speedy refund, please complete our RETURNS FORM, which should be included with your parcel. You are liable for all postage costs and these will not be refunded as part of the return. Refunds may take up to 7 days to be processed.

Our returns address is:

CountryWays.com  
Returns Department
115 Holburn Street
Aberdeen
AB10 6BQ

Returns - For items bought online/over the phone* and returned in-store

If you want to return an item to us in-store, which you purchased online, please return the item to us (unused, in its original packaging and with all labels attached) within 28 days* of receipt.  Please also provide proof of purchase - the delivery note or order number. The refund can only be issued in the same format as the original purchase. e.g. sage pay or paypal via our website. This may take up to 5 day to process. 


If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.

Your statutory rights are not affected by the above terms and conditions.

Please note that the items listed below cannot be returned or exchanged unless faulty:

  • Embroidered Goods
  • Made to Measure Items
  • Items made to order in personalised colours
  • Special order items including Samshield helmets, Kingsley Footwear, Specialist Bits and Specialist Leatherwork
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