Delivery

UK / Dometic Post

We use DPD on a 48 hour weekday delivery time for mainland UK addresses. For some locations such as the Islands, we use Royal Mail.

If we receive your order by 1pm (Monday-Friday) we will dispatch the item that day. Exceptions - our couriers follow the English & Scottish Bank holiday dates, so deliveries and collections cannot be made over those dates. 

If you place an order with us online, tracking details will be sent to you automatically. Please check your spam folder. 

Standard Delivery can take up to 9 working days and we ask that you kindly allow for this timeframe before contacting our Client Relations Team to chase your order.

We will always do our very best to get each product out to you as quickly as possible, therefore, if you have an enquiry regarding our delivery services or the delivery of your order, please contact us on info@countryways.com

International Post

We use Royal Mail International Tracked & Signed to a selected list of countries. You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.